Most CS communities are built for the playbook. Uncommon is built for the people rewriting it — with AI, with code, and a fundamentally different idea of what customer success looks like.
It's the paid room behind the free newsletter and podcast — CS leaders posting, comparing stacks, and finding the three people who actually get their exact problem.
"It takes a lot for something to make it into my morning routine -- this newsletter has become an essential part of my routine. The insights are on point."
"Let's not be hyperbolic, a newsletter can't change your life, but CCO.io has become a trusted source for me. Something I look forward to seeing in my Inbox."
"Jay and Jeff have always been thoughtful about customer success. I trust that they put the time and energy into bringing new perspectives that I can be using to retain more customers."
It was, during the early build. As of August 2026, Uncommon is a paid membership from day one — everyone who joins pays when they sign up.
We tried that. Without any skin in the game, the content and engagement declined over time — a steady decline. A paid membership means everyone posting and showing up has actually invested in making this worth being in.
CS leaders who are tired of communities that rehash the same five frameworks, who are actively building with AI instead of waiting for vendors to catch up, and who want a peer group that challenges their thinking instead of validating it.
Yes — those stay free and always will. Uncommon is the paid, participatory layer: posting, connecting with peers, and the monthly live session.
Yes, from your profile's billing tab, handled through Stripe. No lock-in.