The CS leaders doing the most interesting work right now aren't waiting for vendors to catch up. They're building their own tools. Rethinking the CSM role. Measuring things that matter instead of things that are easy.
Uncommon is built for them — and built by them. Every component of this community, from the platform to the marketplace, is custom-built using the same AI-native approach we talk about every week on the podcast.
If you're still running the conventional playbook, there are plenty of other communities for that. This one is for the people who've moved on.
A private space for senior CS leaders having real conversations — not performative LinkedIn takes. Peer discussion, async Q&A with Jay and Jeff, and a signal-to-noise ratio unlike anywhere else.
Launching this weekA curated content feed — frameworks, takes, and original thinking dropped directly into the community. The sharpest ideas from the newsletter and podcast, plus member-generated insight.
Coming soonLive sessions where members share what they've actually built — Claude skills, AI workflows, internal tools, new operating models. No slides. No pitches. Just practitioners showing their work.
Coming soonHands-on sessions with practitioners who are actually deploying AI in CS — not thought leaders theorizing about it. Walk away with something you can use the next day.
Coming soonA living collection of Claude skills, prompts, and workflow templates contributed by members. Search, grab, deploy. The collective intelligence of the community in a format you can actually use.
Coming soonA first-of-its-kind marketplace for markdown-based tools and Claude skills built by CS leaders, for CS leaders. Share what you've built. Discover what others are running. The ecosystem grows with the community.
Coming soonSmall-group, facilitated sessions where members work through a specific problem together live. The kind of peer pressure-testing that's hard to find outside an org you're already inside.
Coming soonSubmit questions. We answer the best ones in a regular format — written or on the podcast. Direct access to two practitioners who run CS at scale and aren't going to give you a consultant's answer.
Coming soon| What you get | Free | Uncommon |
|---|---|---|
| Newsletter + podcast | ||
| Post & get replies from peers | ||
| Tech stack directory — see who runs what | ||
| Direct connections to peers by role & stack | ||
| Monthly live session | ||
| MCP / Claude access to the community |
CEO of Balboa, an AI-native Pendo consulting partner. Former CCO at Higher Logic. Founder of Customer Imperative. Co-founder of Gain Grow Retain. Has led CS organizations through scale, acquisition, and transformation.
CS leader at Junction and co-founder of Gain Grow Retain — one of the largest CS leadership communities in B2B SaaS. Top 1% on LinkedIn in the US for CS thought leadership. Has spent a career building CS operations at the intersection of human empathy and operational rigor.