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the one-on-one is dead
February 23, 2025
long live one-on-ones
CSMs: strategic partners or order-takers?🤔
February 16, 2025
How those "quick tasks" are killing your CS motion
talent calibration 💡
February 9, 2025
My go-to tool for building exceptional teams
renewals 🔑
February 2, 2025
A specialized role to consider
cs metrics redux 📊
January 26, 2025
Not all metrics are created equal.
🎙️Bonus: ARR, Retention Rates, and Renewals
January 20, 2025
Always know your metrics
top five things💡
January 19, 2025
A ritual to you gain better insights from your team.
covering bases ⚾
January 12, 2025
Have you subscribed to Land and Expand, the new podcast by ChiefCustomerOfficer.io? If not, check out Episode 1 with Rachel Orston wherever you get your podcasts.
a little secret 🤫
January 5, 2025
It’s finally here, and you get early access
greatness 💡
December 29, 2024
"Greatness is in the agency of others."
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